The Sauna Shop all Health products Terms and conditions
The Sauna provides a 12 month warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in our infra-red saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor cracks, which is considered normal and not covered under warranty.
2.The Sauna Shop provides a 12 month warranty on heating elements and electrical components. The CD/DVD/LCD system carries its own 6 month manufacturer's warranty.
3.Warranty is not transferable between parties and only valid to the original purchaser.
4.Proof of original purchase must be provided.
5.The Sauna Shop offer Custom Built saunas to specifications requested by the client. The Sauna Shop will request a 50% deposit before the commencement of the Custom Build. Should the Client Cancel the order after paying the initial deposit, and the build has been started, the client will forfeit all monies unless The Sauna shop can find another purchaser for the custom built sauna. After which a portion of the deposit may be refunded at The Sauna Shops discretion.
6. Any other model made to order ie: outdoor and hot rocks would be a 10% non refundable deposit.
Unless stipulated all other Health products offer a 12 month
manufacturers warranty.
Warranty Labour
The Sauna Shop will perform all labour at our factory free of charge during the warranty period. The customer is responsible for shipping warranted product to The Saunas Shop at their expense. Customer may elect to have replacement parts shipped to them when applicable in lieu of
labour at the factory.
Warranty Disclaimers
The warranty is deemed void if the sauna has been misused, altered or left exposed to the elements of weather.
II. Liabilities
1.The Sauna Shop and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. The Sauna Shop shall not be held liable for any damage and/or injury caused by customer misuse of product.
2. The Sauna Shop and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.
III. Cancellation and Return Policy of Health products
1. Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.
2. Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Seller's discretion, has found the goods to be free of damage.
3. All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.
The Sauna Shop offer Custom Built saunas to specifications requested by
the client. The Sauna Shop will request a 50% deposit before the
commencement of the Custom Build. Should the Client Cancel the order after
paying the initial deposit, and the build has been started, the client will
forfeit all monies unless The Sauna shop can find another purchaser for the
custom built sauna. After which a portion of the deposit may be refunded at
The Sauna Shops discretion.
Any other model made to order ie: outdoor and hot rocks would be a 10% non
refundable deposit.
Shipping, Handling and Restocking Fees
of all Health Products
All cancelled or returned goods purchased shall be subject to a) storage fees and costs associated with routing the goods b) handling and restocking fee in the amount of R3500 for each sauna c) all shipping costs to and from the Seller and d) Seller providing a return merchandise authorization (RMA) number. Buyer's failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.
We hope this information has been helpful. If you should have any further questions, Please call 021 5567203
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